Omnichannel Contact Center
Exceed your clients’ expectations
Today’s clients demand to be able to interact with your business using all available communication channels. Ambience’s omnichannel platform enables them to communicate with you via phone calls, mobile apps, email, social media or chat.
The challenge is to ensure that new and traditional channels are connected in a way that allows customers to move seamlessly from one to the other and pick up where they left off each time.
The Ambience Omnichannel Contact Center service ensures a high level of customer satisfaction and enhances your organization’s reputation.
The Omnichannel experience we offer has built-in systems that connect the customer’s information, history and communication with your business. Thus, your contact center can ensure an excellent journey for each client of your company.
INBOUND
Customer Service
Complaint Management
Technical assistance
Ordering
Remote secretarial services
Call overflow
OUTBOUND
Product & service salesAfter salesUpselling & Cross-sellingWelcome callsAppointment booking via telephoneDirect mail following upLoyalty programsMarket researchCusCustomer satisfaction surveyRetention
Watch a short and insightful video with all the inbound & outbound services of Ambience Omnichannel:
