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The Omnichannel experience we offer has built-in systems that connect the customer’s information, history and communication with your business. Thus, your contact center can ensure an excellent journey for each client of your company.
INBOUND
Customer Service
Complaint Management
Technical assistance
Ordering
Remote secretarial services
Call overflow
OUTBOUND
Product & service sales
After sales
Upselling & Cross-selling
Welcome calls
Appointment booking via telephone
Direct mail following up
Loyalty programs
Market research
Customer satisfaction survey
Retention
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